I have been exploring the concept of using telemedicine to augment our multidisciplinary team approach to the care of critically ill surgical patients. My particular spin on this technology was featured this week on CNBC as part of a series by Maria Bartiromo entitled
Business of Innovation/Redefining Health Care - CNBC.com. My part starts around the 13:40 mark. But, as is typical, they edited the content to such a degree as to not really get my point across. That's OK... that's just the way things work in the media. Unfortunately, the "experts" only viewed this edited material and made the expected negative comments based on the lack of the whole story. Therefore, I will present a short version of "the whole story" here.
First, it should be noted that this technology is very very early in its lifespan. We honestly don't know how much of an impact that this will have on healthcare. My opinion is that we will see huge advances in this area in another decade. These advances will show us that the technology will be invaluable, just as the Internet as a whole has been invaluable for patient and physician access to information.
My implementation of this technology utilizes something termed Robotic Telepresence (RTP). The robot part comes from the ability for a provider to control a mobile unit from anywhere there is an Internet connection. This mobile unit comes equipped with a two way audio AND visual communication platform that sits on the top of the robot and is shown below.
My team uses this tool in a unique way. We have a multidisciplinary ICU team that sees all the surgical ICU patients. This team is comprised of a surgical intensivist, nurse practitioners, clinical pharmacists, bedside ICU nurses, surgical residents, respiratory therapists, nutritionists and social workers. Not to mention that this is a teaching facility, thus the team is also comprised of students from medical school, pharmacy school and nurse practitioner school. Additionally, we have a top-tier liver transplant program and we round with the transplant team that comprises the transplant surgeon, hepatologist, transplant pharmacist, transplant resident and.... Do you get the point? The team I have is ginormous!
Now, just think about the immense size of my team standing at the bedside or outside the hallway. Well, why don't I just paint you a picture below.
This large team is put together for the sole purpose of optimizing patient care by enhancing communication amongst the team of providers responsible for said patient. The resources that we pour into patient care is meant to ensure that all details are checked, double-checked and checked again. But the downside that we experience is that this team creates a noise and traffic problem in the patient care area. It is also difficult for the team to communicate well if the noise level is elevated. Additionally, having this many people show up at your bedside can be scary to the patient and their family.
Thus, we implemented a solution to this problem. We implemented Robotic Telepresence. Our doctors personally see the patient early in the morning, examining the patient and collecting the details. We then meet as a team in a remote conference room where the patient clinical information and xrays are projected onto large screens. We then use the robot to "see" the patient and his/her nurse at the bedside. In this way, the entire team is figuratively inside the robot. Thus the teams footprint and noise level is reduced to that of a single person. Just as importantly, the team can communicate better because they are in an environment that is designed for communication (a conference room). They all see the patient and the clinical information as a team. This enhances the ability for any individual on the team to engage in the patient's care, no matter what role they serve.
Finally, the team designs a plan of care for that patient. Once the plan of care is set, the surgical intensivist team re-engages directly and personally with the patient and bedside nurse to enact the care plan. We believe that this model enhances patient safety and helps to optimize our patients outcomes.
I have performed an as yet unpublished, IRB approved study that surveyed the patients and their families requesting their perception of the robot. I have an overwhelmingly positive response. That is the whole story.
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